From WhatsApp to Workflow: Automating Daily Dose’s Tiffin Service
Executive Summary
Daily Dose, a thriving tiffin delivery service catering to corporate employees, faced challenges with their manual order management system, relying on WhatsApp for communication and phone calls for order confirmation. This process was time-consuming, error-prone, and became increasingly unmanageable as the business grew.
Zikasha collaborated with Daily Dose to design and develop a comprehensive online platform to automate their operations. The solution streamlined customer interactions, payment processing, and delivery management, leading to enhanced efficiency, reduced errors, and a scalable model for future growth.
Background
About Daily Dose
Daily Dose specializes in providing freshly cooked, nutritious tiffins to corporate employees. Their previous workflow involved sharing daily menus via WhatsApp groups, receiving orders through messages, and managing payments and deliveries manually.
The Challenges
- Time-consuming and manual processes.
- Inefficient payment tracking.
- Frequent order errors due to miscommunication.
- Difficulty managing an increasing customer base and delivery network.
Objectives
The goal was to create an online platform that would:
- Simplify customer order placement and tracking.
- Automate payment processing with multiple options.
- Enable seamless menu updates for the admins.
- Assign and track delivery tasks effectively.
- Prepare for future scalability needs.
Approach
Solution Design
We proposed a feature-rich web-based platform that met current needs while considering future scalability. The development included modules for customers, administrators, and delivery personnel.
Technology Stack
- Frontend:React.js for an interactive and user-friendly interface.
- Backend:Node.js for a scalable and robust API.
- Database:PostgreSQL for efficient data management.
- Payment Integration:UPI, credit card, and cash-on-delivery support.
Implementation
Key Features Delivered
Landing page
- An eye-catching landing page with clear navigation to the order page.
- Customers can select delivery days (today, tomorrow, day after) and meal shifts (lunch, dinner).
Order Placement and Payment Gateway
Easy-to-use payment options, including UPI, credit cards, and cash on delivery.Order Tracking
Customers can track orders using their mobile number for real-time updates.Admin Dashboard
- Manage daily menus with easy add/update functionality.
- View and filter orders by date, status, or delivery address.
- Assign delivery tasks to delivery personnel with a simple click
Delivery Boy Module
- Delivery personnel login to update order statuses (e.g., assigned, out for delivery, completed).
- Contact details of customers provided for quick communication.
Development Timeline
The project was completed in 12 weeks, including requirements gathering, development, testing, and deployment.
Results and Impact
- Efficiency Gains:Reduced order management time by 48%.
- Improved Accuracy:Eliminated errors in order tracking and payment reconciliation.
- Customer Satisfaction:Enhanced user experience with real-time tracking and seamless order placement.
- Scalability:Platform prepared to handle future growth in customer base and service areas.
Lessons Learned
- Importance of understanding future use cases during the initial design phase.
- The need for comprehensive delivery tracking features to improve logistics efficiency.
- Enhanced user experience with real-time tracking and seamless order placement.
- Continuous collaboration with stakeholders ensured the solution aligned with business goals.
Conclusion
Zikasha’s solution for Daily Dose exemplifies how digital transformation can streamline operations and enhance customer satisfaction. By automating processes and integrating key features like payment gateways, admin dashboards, and delivery tracking, the platform positioned Daily Dose for sustained growth and scalability.